Privacy Policy

Effective Date: 24/02/2026

Sol House London Ltd (“Sol House”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your information when you use Sol House Online or visit our website.

Sol House London Ltd is the data controller for the purposes of UK data protection law.

1. Information We Collect

We may collect and process the following categories of personal data:

Information You Provide Directly

  • Full name

  • Email address

  • Billing address

  • Account login details

  • Communications you send to us

  • Payment information (processed securely via third-party payment providers)

Information Collected Automatically

  • IP address

  • Device type

  • Browser type

  • Usage data (such as pages viewed and session duration)

  • Login activity

This information may be collected through cookies, analytics tools and platform monitoring systems.

2. How We Use Your Information

We use your personal data to:

  • Provide access to Sol House Online

  • Process payments and manage subscriptions

  • Communicate with you regarding your membership

  • Provide customer support

  • Improve our services and user experience

  • Monitor platform security and prevent misuse

  • Comply with legal and regulatory obligations

We will only process your data where we have a lawful basis to do so under UK GDPR.

3. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Performance of a contract – to provide membership access and manage subscriptions

  • Legitimate interests – to improve services, protect intellectual property and maintain platform security

  • Legal obligation – where required by applicable law

  • Consent – for marketing communications where you have opted in

4. Payment Information

Payments are processed securely through third-party payment providers (such as Stripe or Squarespace Payments).

Sol House London Ltd does not store full card details on its servers.

5. Third-Party Services

We use trusted third-party providers to operate and support the Platform, including but not limited to:

  • Website hosting (Squarespace)

  • Video hosting (Vimeo)

  • Payment processors

  • Email marketing platforms

  • Analytics providers

These providers may process personal data on our behalf in accordance with their own privacy policies and applicable data protection laws.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

When personal data is no longer required, it will be securely deleted or anonymised.

7. Your Rights Under UK GDPR

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Restrict processing of your data

  • Object to processing

  • Request data portability

  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at:

info@solhouse.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Cookies

Our website may use cookies and similar technologies to:

  • Improve user experience

  • Analyse site traffic

  • Support essential site functionality

You can adjust your browser settings to refuse or manage cookies. Please note that disabling certain cookies may affect website functionality.

10. International Transfers

Some third-party providers (such as hosting or payment services) may process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Continued use of Sol House Online after changes are published constitutes acceptance of the revised Policy.

12. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Sol House London Ltd
info@solhouse.co.uk
11 Golden Square, W1F 9 JB, London, UK